Frequently Asked Questions
Everything you need to know about our sun-safe apparel and ordering process.
What is the UPF rating of your clothing?
All Cancer Council apparel is rigorously tested and rated UPF50+, providing the highest possible level of sun protection by blocking at least 98% of harmful UV radiation.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have original tags attached to be eligible for a refund or exchange.
How do I care for my sun-protective clothing?
To maintain the UPF rating, we recommend a cold gentle machine wash with mild detergent and drying in the shade. Avoid tumble drying or bleaching.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery timeframes are calculated at checkout based on the destination country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.